Privacy policy
🌙 Opening Statement
At Twelvetooo, your privacy is an important part of the experience we create. We design our lighting products to bring comfort and atmosphere into your home, and we treat your personal information with the same care and respect.
This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with us.
1. Information We Collect
We may collect the following information when you interact with our website:
- Name, email address, shipping address, and phone number
- Order and payment details (processed securely by third-party payment providers)
- Device and browsing data (such as IP address, browser type, and cookies)
We only collect information necessary to fulfill orders, provide support, and improve your experience.
2. How We Use Your Information
We use collected information to:
- Process and deliver orders
- Provide customer support and order updates
- Improve website performance and user experience
- Prevent fraud and ensure secure transactions
- Send optional updates (only if you subscribe)
We do not sell or rent your personal data.
3. Sharing of Information
We only share necessary information with trusted service providers, including:
- Payment processors
- Shipping and logistics partners
- Email and customer service platforms
All third parties are required to handle data securely and only for operational purposes. We use platforms such as Shopify to host our store, and PayPal for payment processing. Please refer to their respective privacy policies to understand how they handle your data.
4. Cookies & Tracking
We use cookies to improve browsing experience, analyze traffic, and support website functionality.
You may disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information.
However, no online system can guarantee absolute security.
6. Children's Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to delete it promptly.
Parents or guardians who believe a child has provided personal information should contact us immediately.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communication
For residents of the European Economic Area (EEA), you have rights under the GDPR. For residents of California, you have rights under the CCPA. We are committed to upholding these privacy standards.
To exercise these rights, please contact us using the details below.
8. Contact Information
If you have any questions about this Privacy Policy, please contact us:
📧 Email: service@twelvetooo.global
📞 Phone (US Customer Support Only):
+1-213-498-6666 (Available for customers in the United States)
🕐 Working Hours:
Monday–Friday, 9:30 AM – 6:00 PM (Beijing Time, GMT+8)
🏢 Company Address:
Building 2, Unit 4, No.21 Shitangxia Street, Tanzhou Town,
Zhongshan, Guangdong 528247, China
Our operations are managed globally, with customer support based in the US and logistics centers located in China and other regions to serve you better.