Terms of service
🌙 Opening Statement
By accessing or purchasing from Twelvetooo, you agree to use our website and services in a lawful and respectful manner.
We design our lighting products to enhance atmosphere and comfort in your space. These Terms are intended to ensure a clear, fair, and safe experience for all users.
1. General Conditions
We reserve the right to refuse service or cancel orders at our discretion in cases involving fraud, misuse, or violation of these Terms. If we cancel your order for any reason, we will notify you and issue a full refund to your original payment method promptly.
2. Product Information
We make every effort to ensure product descriptions and images are accurate.
However, due to lighting effects, screen settings, and the nature of atmospheric lighting products, actual visual effects may vary slightly.
3. Orders & Pricing
- All prices are listed in USD unless otherwise stated
- We reserve the right to update prices or availability at any time
- We may cancel orders in cases of suspected fraud, stock issues, or system errors
4. Shipping
Delivery times are estimates and may vary due to customs, logistics, or external factors.
Please refer to our Shipping Policy for full details.
5. Returns & Refunds
All return and refund requests are handled according to our Return & Refund Policy.
6. Intellectual Property
All content on this website, including branding, images, product designs, and text, belongs to Twelvetooo or its licensors and is protected by applicable intellectual property laws.
7. Children's Policy
Our website and products are not directed to children under 13 years of age. We do not knowingly sell or market products directly to children under 13.
If you are a parent or guardian and believe a child has placed an order or provided personal information, please contact us immediately so we can assist.
8. Limitation of Liability
To the fullest extent permitted by law, Twelvetooo is not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the amount paid for the purchased product.
9. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of China.
10. Contact Information
For questions regarding these Terms, please contact us:
📧 Email: service@twelvetooo.global
📞 Phone:
+1-213-498-6666
🕐 Working Hours:
Monday–Friday, 9:30 AM – 6:00 PM (Beijing Time, GMT+8)